An exact copy of your complaint will be sent to the business.Your complaint cannot be changed, edited, or deleted once it has been submitted.Complaints that do not indicate a request for BBB assistance.Complaints that are not from a person (or a person’s authorized representative) or entity (business-to-business) that had a marketplace relationship with the business.Complaints against an individual who is not engaged in business.Issues based solely on dissatisfaction of price.Collection of payment owed for goods or services provided (BBB cannot act as a collection agency).Complaints against companies that are out of business.Cases that are already in or have been resolved by a previous court action, arbitration, or settlement between the parties.Complaints solely seeking criminal penalties or findings of criminal violations. Complaints solely alleging discrimination or violation of similar statutory/constitutional rights.Complaints about government agencies (administrative units of a local, state, federal, or provincial government) unless they offer a commercial service establishing a buyer-seller relationship. We do NOT handle the following types of complaints (please note this may not be a complete list): The complaint must meet BBB Complaint Acceptance Guidelines.īBB handles disputes related to marketplace issues experienced with the services or products a business provides.The consumer should have contacted the business at least once to resolve the issue (this is not required but encouraged).The following criteria should apply before proceeding with the complaint process: Or by submitting a written letter of complaint to your BBB (please include your name, address and phone number, the company’s name, address and phone number, a brief summary of the issue, and your desired resolution.Via Better Business Bureau’s website – file a complaint.Unpursuable = BBB is unable to locate the business.įailure to respond to a BBB complaint may have a negative impact on the BBB rating of any business, because being responsive to customer complaints is a core element of both BBB Accreditation Standards and BBB Reporting Standards.Ī complaint can be filed by one of the following methods:.Unanswered = The business failed to respond to the dispute.Unresolved = The business responded to the dispute but failed to make a good faith effort to resolve it.Answered = The business addressed the issues within the complaint, but the consumer either (a) did not accept the response, OR (b) did not notify BBB as to their satisfaction.Resolved = The complainant verified the issue was resolved to their satisfaction.Once a complaint is closed, BBB will assign one of the following closing statuses: Please contact your local BBB office for details on the programs offered. Dispute Resolution services vary by region. BBB staff will also consider whether mediation or arbitration should be offered. If the business responds to a complaint and the customer remains dissatisfied, BBB may request a second response from the business. Complaints are generally closed within approximately 30 calendar days from the date filed. If the business fails to respond, the consumer will be notified.
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